While calling the number 118

  • Calmly respond to the operator’s questions and hold the line until asked to do so.
  • Give your own phone number.
  • Specify the place where the event is taking place (town, street, street number).
  • Explain the event (a person is unwell, there has been an accident, etc.) and explain what you can see.
  • Specify the number of people involved.
  • Describe the condition of the person involved: is he/she responding, breathing, bleeding, has pains?
  • Describe the specific situation: small child, pregnant woman, elderly person, person with known illnesses (heart conditions, asthma, diabetes, epilepsy, etc.).